Warranty Information - Hometta

Warranty Information

Comprehensive warranty coverage on all products. Your purchase is protected with our 2-year EU legal warranty.

2 Years EU Legal Warranty
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Warranty Coverage

EU Legal Warranty (2 Years)

All products sold by Hometta include a mandatory 2-year legal warranty as required by EU consumer protection laws. This warranty covers manufacturing defects and ensures your product functions as intended under normal use conditions.

What Is Covered

Our warranty covers defects in materials and workmanship under normal use during the warranty period. This includes:

  • Manufacturing defects in parts and components
  • Malfunctions that occur during normal use
  • Defects that appear within the warranty period
  • Failure to meet advertised specifications
  • Issues with product functionality as described
  • Structural defects affecting product safety

What Is NOT Covered

The warranty does not cover damage or issues resulting from:

  • Normal wear and tear or cosmetic damage
  • Misuse, abuse, or improper handling
  • Accidents, drops, or physical damage
  • Unauthorized repairs or modifications
  • Use not in accordance with product instructions
  • Damage from natural disasters or acts of God
  • Commercial or non-household use (unless specified)
  • Consumable parts (batteries, filters, etc.)

Important: Proof of Purchase Required

To make a warranty claim, you must provide proof of purchase showing the date of purchase. Keep your original receipt, invoice, or order confirmation email.

Warranty Period

The warranty period begins on the date of purchase and varies by product category:

Product Category Standard Warranty Extended Options
Electronics 2 years (EU Legal) Available up to 5 years
Home Appliances 2 years (EU Legal) Available up to 5 years
Furniture 2 years (EU Legal) Available up to 3 years
Kitchen & Cookware 2 years (EU Legal) Manufacturer warranty applies
Textiles & Soft Goods 2 years (EU Legal) N/A

Burden of Proof

According to EU consumer law:

  • First 6 months: We must prove the product was NOT defective at time of delivery. The burden of proof is on us.
  • After 6 months: You must demonstrate the defect existed at the time of purchase or was caused by a manufacturing defect.

Your Rights Under Warranty

If your product is defective during the warranty period, you have the right to:

  1. Repair: We will repair the product at no charge
  2. Replacement: If repair is not possible, we will replace the product
  3. Price Reduction: If neither repair nor replacement is possible, we will offer a price reduction
  4. Refund: As a last resort, you may receive a full or partial refund

Extended Warranty Available

Want extra peace of mind? We offer extended warranty plans for additional coverage:

  • Extended coverage up to 5 years for electronics and appliances
  • Accidental damage protection available
  • Priority repair and replacement service
  • No deductibles or hidden fees

Contact us at support@hometta.shop to learn more about extended warranty options.

Manufacturer's Warranty

Many products also include an additional manufacturer's warranty that may provide benefits beyond the EU legal warranty. These warranties are separate from and in addition to your legal warranty rights. Check your product documentation for manufacturer warranty details.

Warranty vs. Return Period

Please note the difference between warranty and returns:

  • 14-Day Return Period: You can return products for any reason within 14 days of receipt (EU withdrawal right)
  • 2-Year Warranty: Covers manufacturing defects and malfunctions throughout the warranty period

The warranty period begins after the 14-day return period ends.

How to Make a Warranty Claim

If you believe your product has a defect covered by warranty, follow these simple steps:

1

Contact Us

Email support@hometta.shop with your order number and description of the issue

2

Provide Details

Share photos/videos of the defect and proof of purchase

3

Get Authorization

Receive warranty claim approval and return instructions

4

Ship Product

Send the item using the prepaid shipping label we provide

5

Resolution

Receive repair, replacement, or refund within 14 business days

What to Include in Your Warranty Claim

  • Order number or invoice number
  • Product name and model number
  • Date of purchase
  • Detailed description of the defect or issue
  • Photos or videos showing the problem (if possible)
  • Any error messages or codes displayed

Questions About Warranty Coverage?

Our customer service team is here to help with any warranty-related questions

Email Support
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