Track Your Order - Hometta

Track Your Order

Enter your tracking information below to see real-time updates on your delivery

Enter Tracking Details

You can find your tracking number in the shipping confirmation email we sent you

Your tracking number starts with "HOM" followed by numbers
The email address used when placing your order

Can't find your tracking number?

Check your email inbox and spam folder for our shipping confirmation. If you still can't find it, contact us at support@hometta.shop with your order number.

Tracking Status Example

Order Number #HOM123456
Tracking Number HOM123456789IT
Carrier DHL Express
Est. Delivery Nov 15, 2024

Order Placed

November 10, 2024 - 10:30 AM

Your order has been received and is being prepared for shipment.

Order Processed

November 10, 2024 - 3:45 PM

Your order has been processed and packaged securely.

Shipped

November 11, 2024 - 9:15 AM

Your package has been picked up by the carrier and is on its way.

In Transit

November 12, 2024 - 2:20 PM

Your package is currently in transit to the destination city.

Out for Delivery

Pending

Your package is out for delivery and will arrive soon.

Delivered

Pending

Your package has been successfully delivered.

Email Updates

Receive automatic notifications at each stage of your delivery

Real-Time Updates

Track your package location in real-time with our tracking system

24/7 Support

Questions about your delivery? Our support team is here to help

Tracking FAQs

When will I receive my tracking number?
You'll receive your tracking number via email within 24-48 hours after placing your order, once your package has been shipped.
My tracking number isn't working. What should I do?
Tracking information may take 24-48 hours to appear in the carrier's system after shipping. If it's been longer, please contact us at support@hometta.shop with your order number.
How long does delivery take?
Delivery times vary by location: 2-4 business days for Italy, 4-7 business days for other EU countries. Express delivery options are also available.
Can I change my delivery address?
Address changes may be possible if your order hasn't shipped yet. Contact us immediately at support@hometta.shop with your order number and new address.
What if my package is delayed?
Delays can occur due to weather, customs, or carrier issues. Check your tracking for updates. If your package is significantly delayed, contact us and we'll investigate with the carrier.

Need Help Tracking Your Order?

Can't find your tracking number or have questions about your delivery?

Contact Support
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